Booking Terms and Conditions

Please read the following booking terms and conditions carefully. You should not make a booking unless you understand and agree to these terms. References to ‘we’, ‘us’ or ‘our’ mean Stripe Travel Pty Limited ACN (Stripe Travel) 675 726 520. These terms apply to all bookings made with us, whether through our advisers (by email, phone or otherwise) or via our website.

We rely on the authority of the person making a booking to act on behalf of all travellers included in that booking. That person binds all such travellers to these terms and conditions.

Stripe Travel acts as an agent only for third‑party travel service providers, including airlines, hotels, tour operators, motor vehicle hire companies, private jet charter operators, travel insurance agencies, cruise line operators, transport providers and other suppliers. The services we provide are to facilitate travel bookings on your behalf, arrange contractual relationships between you and relevant travel service providers, arrange travel documentation for those bookings, and assist in requesting refunds, travel credits or other forms of compensation where available (Services). You authorise us to perform these Services. We do not provide travel products or services unless this is expressly stated in writing for a specific product.

When a booking is made, you enter into a direct contract with the relevant supplier, and the supplier’s terms and conditions apply to your booking, including conditions of carriage, refund and cancellation rules, and limitations on liability. You are responsible for reviewing those terms before finalising your booking. We will provide or direct you to copies of the supplier terms and conditions.

We exercise reasonable care in the selection of reputable suppliers. However, we do not control, and cannot guarantee, the performance of any supplier. To the extent permitted by law, we are not responsible for the acts, omissions, failures or delays of suppliers in providing travel products or services, except to the extent caused by our failure to exercise reasonable care and skill in providing the Services.

Your legal rights in connection with the provision of travel products and services are against the relevant supplier. Except where we are at fault, those rights are not against Stripe Travel.

Information, brochures and content provided to you in relation to travel products and services are generally supplied by the relevant travel service providers. While we take reasonable care in passing this information on to you, we do not warrant its accuracy or completeness and are not responsible for errors or omissions in information provided by third parties, except to the extent required by law.

We take reasonable care to ensure that travel information we provide is current and accurate at the time it is provided. However, due to the nature of the travel industry, information, availability and conditions may change without notice. You acknowledge that travel information is provided in good faith and may be subject to amendment.

You are responsible for deciding whether a particular travel product or service is suitable for your needs. To the extent permitted by law, we are not responsible for any inconvenience, loss or expense arising from the unsuitability of travel products or services you choose, except where caused by our failure to exercise reasonable care and skill.

All travellers must hold a valid passport for international travel. Many countries require passports to be valid for at least six months beyond the return date. When assisting with an international booking, we will assume that all travellers hold a valid passport unless you advise us otherwise.

You are responsible for ensuring that all passports, visas, re-entry permits and other entry documents meet the requirements of immigration and government authorities. Any fines, penalties or losses resulting from non-compliant documentation are your responsibility, except to the extent caused by our failure to exercise reasonable care.

We can provide general information about passport and visa requirements in good faith.  Where requested, we may engage an external visa advisory service on your behalf, and additional fees may apply. We do not warrant the accuracy of information provided by third-party services and are not responsible for losses arising from reliance on that information, except where required by law.

Some countries may refuse entry to travellers who have criminal records, including in some cases arrests that did not result in a conviction. If this may apply to you, you should advise us so that we can provide general assistance with your travel arrangements. If you prefer not to disclose this information to us, you are responsible for contacting the embassy or consulate of each destination country directly and making your own arrangements to confirm entry requirements.

We strongly recommend that all travellers obtain appropriate and comprehensive travel insurance to cover cancellation, medical costs, repatriation, personal liability and loss of belongings.

If you would like us to provide information about travel insurance, please let us know. We may provide general information about travel insurance products offered by third‑party insurers with whom we have commercial relationships. Stripe Travel does not act as an authorised representative of any insurer and does not provide financial product advice. Any travel insurance may be arranged directly between you and the insurer and the terms, coverage and disclosures will be provided by the insurer. Stripe Travel may receive a referral fee, if permitted by law, if you choose to obtain travel insurance through a third‑party provider introduced by us.

If you choose to travel without adequate insurance, you may be asked to acknowledge that decision in writing.

If you are travelling on an Australian passport, we recommend that you review travel advice issued by the Department of Foreign Affairs and Trade at www.smartraveller.gov.au for safety, health and entry information relevant to your destination. You should continue to monitor this advice before and during travel, as requirements and restrictions may change without notice.

The Australian Government in conjunction with various other worldwide bodies may decide to issue a Government Advisory warning to passport holders not to travel to countries in certain circumstances. In these instances, whilst travel to some countries is not advisable and some clauses of the travel insurance coverage may not be effective, we appreciate that some clients may still need to travel to those areas. Whilst we are prepared to make these bookings on our client’s behalf we do so without responsibility or liability. Up to date information is available on the Department of Foreign Affairs’ Smartraveller website at www.smartraveller.gov.au.

If you are not travelling on an Australian passport, you should also review travel advisory advice issued by the relevant government authority for your country of nationality.

You should consult your doctor or a specialist travel medical service regarding vaccinations or health requirements prior to travelling. Failure to meet vaccination or health documentation requirements may result in denial of entry to certain countries.

Governments and international authorities may from time to time impose travel bans or entry restrictions. Where this occurs, we may be unable to arrange travel to the affected destination. If restrictions are introduced after a booking has been confirmed, any resulting impacts will be subject to the applicable supplier terms, and we will not be responsible for losses arising solely from the imposition of such restrictions.

Unless stated otherwise, all prices are quoted in Australian dollars and include GST where applicable. Prices are subject to change prior to confirmation and payment, due to factors outside our control such as supplier repricing, currency fluctuations, fuel surcharges or tax changes.

Prices are only guaranteed once paid in full. Airline and government taxes are confirmed at the time tickets are issued and additional local taxes may apply at certain destinations.  Where possible, we will advise you of this at the time of booking.

Stripe Travel may charge professional service and advisory fees as disclosed to you at the time of engagement. Details of applicable fees will be provided to you prior to the time of engagement.

We may also receive commissions or other financial benefits from third-party suppliers in connection with bookings made on your behalf.

All cancellations and amendment requests are subject to the applicable terms and conditions of the relevant travel service provider. Stripe Travel does not control those terms and does not have the authority to override, waive or determine whether a cancellation, refund or credit will be granted.

Cancellations or amendments may attract supplier fees, which in some cases may be up to 100% of the booking cost, regardless of whether travel has commenced.

If a supplier imposes cancellation or amendment charges and we incur liability as a result of a change or cancellation requested by you, you agree to reimburse us for those charges

Where a refund is available under supplier terms, we are unable to process that refund until the funds are received from the supplier. If you request our assistance with managing cancellations or changes, an administration fee may apply.

You may be required to pay a deposit at the time of booking. Deposit amounts and payment deadlines will be advised to you.

Where a deposit relates to a travel product or service, the deposit is collected on behalf of the relevant supplier and its refundability is governed by the supplier’s terms and conditions. Stripe Travel does not control whether such deposits are refundable.

Where a deposit or payment relates to our Services, only the portion of that deposit or payment that has not been used or applied to services already provided will be refundable for changes of mind..

Final payment is usually required no later than six weeks prior to departure, unless otherwise advised. Some services require full payment at the time of booking.

Card payment processing fees may apply and will be disclosed at the time of payment. By providing card details, you authorise us to charge all applicable amounts in connection with your booking.

If payment is declined or reversed for any reason, you agree to pay all outstanding amounts immediately upon request.

 
Stripe Travel service fees reflect the work we do to provide our services. If you cancel or your booking changes, we will refund any portion of the service fee that has not been used or applied to services already provided.

Refunds for travel bookings are subject to the terms and conditions of the relevant supplier.  We may assist with submitting refund requests, but are not responsible for delays by suppliers in processing refunds.

Stripe Travel will not be in breach of these terms and conditions as a result of or liable for any loss suffered by you or any other traveller on the booking to the extent that loss is wholly or partially caused, directly or indirectly, by an event of force majeure or any act or omission of you or any traveller. 

An ‘event of force majeure’ means any occurrence or omission outside a party’s control and includes acts of God, a physical natural disaster, natural catastrophes, war or other state of armed hostilities, insurrection, riot, civil commotion, act of public enemies, terrorist act, fire, explosion, national emergency, declaration of martial law, breakdown of communication facilities, generalised lack of availability of raw materials or energy, epidemic, pandemic or quarantine, outbreaks of infectious disease or any other public health crisis, restriction, confiscation, nationalisation, requisition, expropriation, prohibition, embargo, restraint or damage to property by or under the order of any government agency, law taking effect after the date of these terms and conditions, other governmental acts or omissions, strike, lock-out, stoppage, labour dispute or shortage including industrial disputes that are specific to a party or the party’s contractors.

Our services come with consumer guarantees under the Australian Consumer Law that cannot be excluded.

These guarantees include that the services:

(a)            will be provided with due care and skill;

(b)            will be reasonably fit for the specified purpose;

(c)            can reasonably be expected to achieve the desired result; and

(d)            will be provided within a reasonable time.

To the extent permitted by law, we are not liable for loss, delay, injury or expense arising from the acts or omissions of third-party suppliers or events beyond our reasonable control, including pandemics, border closures or government restrictions.

Where liability cannot be excluded, it is limited to the remedies required by law.

Prior to your booking, please advise us of any special requirements, including disability access requests, seating requests, special meals, room types or amenities. It may not be possible for us to request special arrangements after a booking has been made.

Also advise us of loyalty memberships or frequent flyer details at the time of booking. We do not guarantee that loyalty points will be credited, as this is subject to supplier terms.

Travel documentation includes airline tickets, hotel vouchers, tour vouchers and any other document used to confirm an arrangement with a travel service provider, whether issued in electronic or hard‑copy form.  All travel documents are subject to the conditions and restrictions imposed by the relevant supplier, including rules relating to refunds, changes, cancellations and amendment fees.

In most cases, travel documentation is non‑transferable and may only be used by the person named on the booking. Airline tickets must be issued in the name that appears on the traveller’s passport (or other acceptable identity document).  An incorrect name or other incorrect details may result in the booking being cancelled or the traveller being denied travel.

You must carefully review all travel documentation upon receipt and notify us promptly of any errors, including errors in names, dates or times, and in any event within 48 hours of receipt. You are responsible for ensuring that you have received all applicable travel documentation prior to departure and for retaining it for the duration of your travel.

We are not responsible for travel documentation that is lost by you or by any third party.  Any fees or charges associated with the reissue or re‑sending of travel documentation will be at your expense.

Airlines reserve the right to amend flight schedules. You are responsible for checking your flight times prior to the departure of each flight.

We recommend that you reconfirm flight times directly with the airline at least 24 hours prior to departure.

If an accident, disaster or emergency is reported to have occurred in a country where you may be travelling, and you are an Australian citizen, you authorise us to disclose details of your itinerary (including transport and accommodation arrangements) and your contact details within Australia and overseas to the Australian Government Department of Foreign Affairs and Trade, where reasonably required to assist in responding to that event.

We are committed to handling personal information responsibly. By making a booking or otherwise providing personal information, you consent to us collecting, using and disclosing that information in accordance with this clause.

We collect personal information to provide booking, advisory and related travel services, to operate and administer our business, to process payments, communicate with you, and to meet legal and regulatory requirements. Personal information is usually collected directly from you, but may also be collected from third parties where this is necessary or impractical, such as where a booking is made on your behalf.  If the information you provide is incomplete or inaccurate, we may be unable to provide some or all of our services.

Your personal information may be disclosed to our employees, contractors, consultants, related or affiliated entities and to third‑party service providers who assist us in providing our services. These may include airlines, accommodation providers, tour and transport operators, payment processors, insurers, technology providers and professional advisers.  We may also disclose personal information where required or authorised by law, or in connection with a sale or restructure of our business.

For Australian customers, in arranging travel services, particularly international travel, it is often necessary to disclose personal information to recipients located outside Australia, including overseas travel service providers and service partners. By engaging our services, you consent to this overseas disclosure and acknowledge that privacy protections in other countries may differ from those in Australia, and that we are not responsible for how overseas recipients handle your personal information.

In this clause, “disclose” includes transferring, sharing, sending, or otherwise making personal information available to another person or entity.

If you have questions about how we handle personal information, or wish to access or correct personal information we hold about you, please contact us using the details provided at the time of booking. 

These terms are governed by the laws of New South Wales, Australia. Each party submits to the non‑exclusive jurisdiction of the courts of New South Wales, and courts competent to hear appeals from those courts.

If any provision of these terms is held to be illegal, invalid or unenforceable in any jurisdiction, that provision will be severed in that jurisdiction only, without affecting the validity or enforceability of the remaining provisions.

We may subcontract or arrange for third parties to perform all or part of our obligations under these terms.

These terms constitute the entire agreement between you and us in relation to their subject matter. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty other than those expressly set out in these terms.

By making a booking with us, you confirm that you are at least 18 years of age and have sufficient funds to pay for the travel products and services you request.

You acknowledge that you have read, understood and agree to these Booking Terms and our Privacy Policy.

If you make a booking on behalf of other travellers, you warrant that you have provided these terms and conditions to them and that you have authority to bind them.

You acknowledge that your bookings are subject to the terms and conditions of the relevant travel service providers and agree to be bound by those terms.

You are responsible for checking the accuracy of all travel documentation provided to you and must notify us within 48 hours of receipt if any details are incorrect.

You are responsible for confirming flight times directly with the relevant airline at least 24 hours prior to departure, as schedules may change.

You acknowledge that you have reviewed relevant travel advice for your destination, including information available your relevant government’s travel precautions website. Such as the Smartraveller website for Australian citizens.

You acknowledge that passports, visas, entry permissions and any other required identification or travel documents are your responsibility.